Modes of Intervention
Discover the different modes of intervention offered to support people who are losing their autonomy. Personalized services and solutions adapted to each need.
Provider
In this mode of intervention, Serenity Monaco acts as a SERVICE PROVIDER and provides home services to the beneficiary.
1. Employer's liability
The service provider is the employer: Serenity Monaco directly employs the workers (care assistants, home helps, etc.) who provide the services to the beneficiary.
Administrative management: The service provider takes care of all administrative formalities related to the employment of the workers, such as the management of contracts, salaries, insurance, and replacements in the event of absence.
2. Contractualization and Service
Service contract: The beneficiary signs a contract with Serenity Monaco which defines the nature, duration, and terms of the services to be provided.
Billing: The services provided are billed directly to the beneficiary by the service provider, in the form of a monthly invoice.
3. Services offered
Wide range of services: Services may include assistance with washing, housework, meal preparation, accompaniment for outings, etc.
Personalization: The provider adapts the services according to the specific needs of the beneficiary, identified during a prior assessment.
4. Benefits for the Beneficiary
Simplicity: The beneficiary does not have to worry about the obligations linked to hiring an employee, such as declarations to the CCSS, management of leave, or replacement in the event of absence.
Peace of mind: The guarantee of having qualified speakers supervised by a professional structure.
5. Financing
Financial assistance: The beneficiary may benefit from certain assistance to finance all or part of the services.
In summary, the service provider intervention mode offers a turnkey solution for personal services, relieving the beneficiary of all administrative responsibilities linked to the employment of a service provider.
Mandate agent
The mandate intervention model in the field of personal care services is a framework where the beneficiary (or their representative) becomes the employer of the home care worker, while Serenity Monaco acts as the MANDATE AGENT to facilitate administrative procedures.
Here are the main aspects of this intervention model:
1. Role of the Mandate Agent
Administrative intermediary: Serenity Monaco is responsible for selecting and introducing qualified home care workers to the beneficiary.
Administrative assistance: Serenity Monaco helps the beneficiary complete the necessary formalities for employing a home care worker, such as drafting the employment contract, making declarations to the CCSS, managing payslips, etc.
2. Employer’s Responsibility
The beneficiary is the employer: Unlike the service provider model, the beneficiary or their representative becomes the legal employer of the home care worker. They take on all associated responsibilities, such as managing leave, paying salaries, and complying with labor laws.
Legal obligations: The beneficiary must comply with legal and conventional obligations, such as providing a payslip and managing social security declarations.
3. Mandate Contract
Contract between the beneficiary and the mandate agent: A mandate contract is signed between the beneficiary and Serenity Monaco, defining the tasks that the mandate agent will perform on behalf of the beneficiary.
Employment contract with the home care worker: The beneficiary also signs an employment contract directly with the home care worker.
4. Advantages and Disadvantages
Advantages: The mandate model offers greater freedom of choice and often a lower cost compared to the service provider model, as the beneficiary only pays the mandate fees in addition to the home care worker’s salary.
Disadvantages: The beneficiary must assume all employer-related responsibilities, which can be burdensome, especially in the event of disputes or managing absences.
5. Funding
Financial aid: The beneficiary may also benefit from certain financial assistance to fund the employment of a home care worker.
6. Personalized Care
Direct relationship with the home care worker: The beneficiary maintains a direct relationship with the home care worker, allowing for personalized services tailored to specific needs.
In summary, the mandate intervention model allows the beneficiary to benefit from the support of a specialized structure to help recruit and manage a home care worker, while assuming the responsibilities of an employer. This model is often chosen for its lower cost but requires more involvement from the beneficiary.